Cancellation Policy

If you continue to use this website and complete your booking online or on the phone or text message, you are agreeing to comply with and be bound by the following Cancellation Policy of use, which together with our Terms and Conditions, Privacy Policy govern Prime Ignition Ltd relationship with you in relation to this website. 

As you completed your booking you are fully responsible to pay any costs, fees, charges and outstanding dept for the booking.

If you disagree with any part of these terms and conditions, please do not use our website and our services.

The term Prime Ignition Ltd refers to the operator of the website whose registered office is Prime Ignition Ltd, 61 Beddington Gardens LONDON SM5 3HL. Our company registration number is 07928287 and place of registration England and Wales.

Booking Online

To complete your booking online is mandatory for you to click on I agree with Prime Ignition Ltd Terms and Conditions, Privacy Policy and Cancellation Policy.

As you click on [I COMPLETE THIS BOOKING NOW] button you are fully responsible and be bound by the Cancellation Policy of use, which together with our Terms and Conditions, Privacy Policy govern Prime Ignition Ltd relationship with you, even if no payment made online.

Booking by phone or text message

To complete your booking by phone or text message your responsibility to read Prime Ignition Ltd Terms and Conditions, Privacy Policy and Cancellation Policy.

As you booked by phone or text message and we have your details (phone number, address) you are fully responsible and be bound by the Cancellation Policy of use, which together with our Terms and Conditions, Privacy Policy govern Prime Ignition Ltd relationship with you.

Reschedule booking for FREE

You can reschedule your booking up to 24 hours before your service starts, change booking date and timeslot.

To reschedule your service please open your booking confirmation email, click and follow the reschedule service link.

Booking Cancellation

If you change your mind, you can cancel your booking any time (for free or with cancellation fee)

“Required Notice” In respect of services you must give us at least 24 hours’ notice.

FREE Cancellation

You cancel your booking in respect of services, you give us at least 24 hours’ notice (“Required Notice”)

To cancel your service please open your booking confirmation email, click and follow the cancellation service link.

Refund Fee

All refund charges 10% refund fee. 

The fee covers the bank charge and our cost to proceed the refund.

Refund

Customer sees the refund as a credit approximately 5-15 business days later, depending upon the bank. Please contact us if you don’t see the refund after 15 days.

Cancellation Fee £100

You cancel your booking in NO respect of services, you do not give us at least 24 hours’ notice (“Required Notice”), cancellation on site.

Within 24 hours you will not be able to cancel your booking through the booking email cancellation service link. 

To cancel your service please send an email to info@localgaslondon.co.uk, cancellation must include the booking number.

We cancel your booking, if any of the following requests do not fulfil and we are unable to complete your service.

We ask you to read our checklist before you book any services.

You are requested to check the following to ensure a successful service. 

✔ Installation, Disconnection, Repair and Inspection of gas appliances can only be in domestic properties.

✔ Due to the regulation any appliance installed must contain a Flame Supervision Device (FSD).

✔ There must be a natural gas supply (No services for LPG or Commercial appliances)

✔ Suitable, correct, live gas and/or electric supply outlet and connection.

✔ Safe and suitable condition at your property or on the appliance. 

✔ Your property is in suitable condition for the service, minimum cleaning and hygiene.

✔ Easy access and/or key to the property.

✔ Customer is present and arrive before our engineer.

✔ The appliance fits where you want it to be installed.

✔ If a cooker hood is present, there must be at least 76cm between it and the hob.

✔ Electrical accessories (switch, socket) directly above the cooker or hob are blanked off.

✔ Adequate ventilation in the room where the appliance is to be installed.

✔ No any damage to the appliance and/or missing parts, the appliance fulfils the installation requirements.

✔ No carpentry or plumbing work is required.

✔ There are no cupboards directly above the appliance, or combustible materials behind the cooking space.

✔ Customer answers our calls and/or replies to our text messages before we arrive. The engineer will attend to call you twice within 15 minutes at least 30 minutes before arriving at your address.

✔ Customer pays charges & fees* on site if apply.

*(Parking Fee hourly charge, The Congestion Charge daily charge, Ultra Low Emission Zone (ULEZ) daily charge)

✔ Customer books for our services within our coverage location.

Why do we charge?

✔ We reserved, secured the timeslot for you, noone can overbook your timeslot.

✔ Allocated the engineer for your service and paid the engineer – even if the job is not completed.

✔ We paid the cost of travelling and use of our vehicles.

✔ We paid transaction fee to the bank after your card payment which is not refundable.

✔ We paid for the expensive system to offer you the highest booking and service experience.

✔ We paid for advertisement to allow you to find us.

You agreed and accepted at the time of the booking to pay all costs, fees, charges, interest which applies to collect any outstanding dept. 

As a goodwill gesture we offer you to reduce the cancellation fee by 50% if you pay on the service day.

Please make a bank transfer to Prime Ignition Ltd 

Reference: Service address postcode.

Bank: Lloyds bank, Prime Ignition Ltd

Account number: 23224463  Sort code: 30-98-97

Unpaid Cancellation Fee

Collection Administration Fee £50

If no cancellation fee payment received 14 days from the cancellation day, we will charge the Collection Administration Fee of £50 which covers the cost to get all paper work ready for the legal action to collect any outstanding dept. We will contact you to pay the Cancellation Fee of £100 and the Collection Administration Fee of £50 in 14 days. If no payment of £150 made in the addition 14 days, we will start legal action to collect any outstanding dept.

The costs and fees of outstanding dept and legal proceedings collection include but not limited to:

– Service Cost (pars and labour)

– Unpaid Service Fee £100

– Cancellation Fee £100

– Collection Administration Fee £50

– Interests

– Solicitors Fees

– Dept Collector Fees

– Court Fees

– Recoverable Costs

Unpaid Service Cost

Unpaid Service Fee £100

If we complete your service and you refuse to pay the Service Cost (parts and labour) on the service day before our engineer leaves your home or by the end of the day we will charge the Unpaid Service Fee of £100 as additional to the Service Cost (parts and labour). You can pay this in 14 days. You agree to pay the Service Cost and the Unpaid Service Fee even you have any quality or workmanship issue, complain about our services. We deal with any complains regarding our services separately from your service payment status.

Collection Administration Fee £50

If the Service Cost (parts and labour) and the Unpaid Service Fee of £100 payment not received in 14 days from the service day, we will charge the Collection Administration Fee of £50 which covers the cost to get all paper work ready for the legal action to collect any outstanding dept. We will contact you to pay the outstanding dept amount of the Service Cost (parts and labour), the Unpaid Service Fee of £100 and the Collection Administration Fee of £50 in 14 days. If no full payment made in the addition 14 days, we will start legal action to collect any outstanding dept.

The costs and fees of outstanding dept and legal proceedings collection include but not limited to:

– Service Cost (pars and labour)

– Unpaid Service Fee £100

– Cancellation Fee £100

– Collection Administration Fee £50

– Interests

– Solicitors Fees

– Dept Collector Fees

– Court Fees

– Recoverable Costs

Please make a bank transfer to Prime Ignition Ltd 

Reference: Service address postcode.

Bank: Lloyds bank, Prime Ignition Ltd

Account number: 23224463  Sort code: 30-98-97

Prime Ignition Ltd has a right to cancel any services without any explanation.

This policy is effective from 10/05/2022.